1st Class Lodging Reservation Service - Fredericksburg, Texas

Samantha T.

This review is for a stay from a year ago.
We have used 1st Class Reservations for 3 different stays over a period of a few years. The reservation process was easy and they had a huge selection of properties to chose from. Check in was easy. If you are checking out on a Sunday when they are closed, you just drop off keys to a drop box. Easy.
The first two times we stayed at Cedar Bliss Cabin.
Where we ran into trouble was during our third stay March of 2018. We stayed at Cedar Bliss Star Cabin. Check in was simple as always. On our first night, the hot water went out. We called the owner, and he fixed it. The next day, the hot water went out again. The owner came out, apologized, and fixed it again. He made no offer to compensate us for the inconvenience of our water going out twice. Since we had a Sunday checkout, we couldn't express our displeasure as we checked out. I had hoped that on Monday we would get a call regarding some form of compensation initiated by the owner, but there was no call. On Tuesday, I called 1st Class Lodging and left a message that I wanted to discuss a problem with our stay. No call back. A few days later I tried again, but was never called back. At that point, I gave up and decided to never use them again. We are pretty reasonable people. We understand that sometimes things go wrong; but when they do, especially when it is something significant like the hot water going out twice on a two night stay, we expect some acknowledgement and a small token of compensation for the inconvenience. We gave 1st Class Lodging an opportunity to maintain our relationship with them, and they never returned our calls.
We used a different service this year and had a much more responsive experience.

Christine T.

Stayed here May 2019 & returning for another trip. Cabin was amazing! Relaxed in the hot tub @ sunset, grilled some steaks, & enjoyed the scenery. The cabin had a BBQ pit outback which was nice. Very relaxing, peaceful weekend. A must do couples trip ❤️❤️

Matt C.

I had reserved a room with this management company through VRBO for a saturday night. There was no indication that there was a 2+ night minimum through VRBO and I was able to successfully reserve the property. Within 30 minutes of booking I received a call from Karen at 1st class lodging informing me that there was a 2 night minimum. Baffled by this since it was not mentioned during my booking, I informed her that I would not be able to do 2 nights as we are only there for Saturday. They then cancelled my reservation for my 5 year anniversary with my girlfriend. I understand that there could have been a mishap when putting the property on the website, but honor the reservation that was made. There was no attempt to correct this error other than me adding another night....

Tino G.

The company did what it was should do. They took the reservation online, confirmed everything over email since I don't have a cell number, check-in was quick and went smoothly.. I made these plans last minute.. After I'd made the reservations, I discovered I could have had the lodging for about $50 less a night through another website but there's no telling if it would have worked out as well through the other site. The Cedar Bliss Star Cabin is nice. There are a few FYIs that could be a plus or minus depending on how you look at it. First Class had given us a list of restaurants, the $10 breakfast voucher was only valid for two places.. It said three places but one was no longer in business.. The cabin is not in town, we had to drive in but it's not longer than a five minute drive. We were unable to get cell service. That tub is awesomeness.. The cabin is nice but small, I thought the price was a splurge but it was a special occasion.. The cat seems to like the other cabin better..Saw deer this morning.. The wine was good found it at HEB for $9 if you wanted to stay with the same kind..

EDIT: When I wrote the first review it was the first day I was there and now I've checked out and back home. Everything was just wonderful. I am so glad we stayed at that cabin. It was a super relaxing atmosphere and I really feel like I "recharged my batteries".. It was Sunday when we checked out so we just dropped the key off in the box since the office was closed and that was the extent of checking out. I was so grateful nothing was a hassle on checking in or out.. I really felt like everything was taken care of and they'd done it a million times and had all the kinks worked out..

Debbie C.

We booked a home for $700 for two nights. After giving all my information and credit card information I was called back and told they had a computer "glitch" and the best price they could do is $858. I spoke with Melanie to tell her of my thoughts on the price change and I was hung up on. I cannot believe the lack of professionalism and customer service. DO NOT USE THIS COMPANY if you are looking for a professional company to deal with.

Kristy K.

My friend and I stayed at the Heimway House in Fredericksburg on Main Street. The place is so beautiful and the bed was so nice and comfortable. I will warn you that it’s above a pizza place that does make noise when you sit in the living room. We got there, the gas fireplace didn’t work, then they fixed it. We had to ask for more, toilet paper, and blankets. There is a coffee pot but they need more silver ware like spoons.
Please put a taped sign next to the TV saying what channels someone gets and how to work the DVD. I realize this place was very unique and old but a little more touches can help.
Please put a light up on the street where we drove in, so very dark and creepy.
It’s beautiful in Fredericksburg in the Christmas time. I hope First class will fix these things, for the next guest.

Pamela B.

Always have had great luck with 1st class. Girls weekend and they recommended the Beverly Haus which was also 1st class. Beautiful spacious house. The beds are the most heavenly comfortable bed I’ve ever sleep in. We had a great time and will stay at the Beverly Haus again and again. Thank you 1st Class!

Shelby A.

We stayed at the Celestial House and we loved it! Carren helped us with the scheduling process . She is very nice and professional!