AAA Austin Insurance and Member Services - Austin, Texas

Best Motors

As a Michigan member in Texas I find myself a fish out of water at times and had some serious issues regarding my families multiple membership's. But when I stopped into this location 13376 research in north Austin tx, Sandra A, was able to handle ALL MY QUESTIONS & CONCERNS without any problems. Or bs. Sandra A gets a BIG THANK YOU FROM THE HUFF FAMILY. I hope AAA VALUES YOU as much as my family and I do! Thanks again & Happy holidays Sandra @ AAA

Grace Sue

Came in today around 12:30 to get an international drivers license. The initial service was quick in checking us in and taking our picture. We then proceeded to wait while 3 employees "assisted" one customer. What should have been a 5 minute process took over thirty. Would recommend a different branch for timely service.

Gaby M

Not the friendliest of staff. When I arrived the front lady was on the phone. I waited a while but then walked 3 steps to the left to casually look at the travel items for sale as I waited. There was a man and woman also behind the counter. The man DEFINITELY saw me but did not acknowledge me. I saw another man approaching the front door so I moved back to the front of the office to get back “in line”. The man entered and was IMMEDIATELY acknowledged by the man and asked to help him. WTH. First you ignore me then offer to help someone who came in AFTER me!! . The 2nd lady finally offered to assist me but she must hate people and /or her job because she was condescending. Sorry I asked her to repeat where I had to sign the form. I wanted to make sure it was correct because I didn’t see where you arbitrarily pointed where to sign.
Maybe having a sign to direct people where to go instead of just standing around waiting for the staff to greet you.
Regret getting a membership with them after the reviews.

Min kyeong Sin

I visited this place to get an international driving permit. The first employee who helped me said that after filling out the forms, since it would be his lunch break, I could take the completed forms to anyone in the office and they would assist me. So, I completed the forms and explained to one of staffs in the office that I was told to bring the completed forms to anyone. In her response, I was told to "Be patient!" until my name was called. ( There were 1or 2 other than me) I felt quite uncomfortable with her high-handed attitude. Fortunately, a staff nearby her explained where I need to bring the form, and I went back to my seat to wait. I don't think saying "Be patient!" to someone who followed the instructions and brought the completed forms is appropriate. After observing the situation, I realized it wasn't a system where my name would be called, so I brought the forms to another staff. Finally, I was able to get the permit.

Barb Kuplicki

I walked into the ofc & talked to Paul at the North Austin ofc on 7.24.24. He was wonderful- I have not encountered such stellar customer service anywhere. Paul represents AAA in the best way possible. He's exceptional. Thank you Paul!

Barb Kuplicki
AAA member for 40 years.

Gonz Ri

Got an international drivers license in less than 15mins! They took the passport piks as well.
Greg was extremely professional and efficient. Thanks!

Abstract Nails

Avoid AAA at ALL costs!!! Dishonest, unreliable and they are also participating in false advertisement and directing their sales agents to terminate calls regarding that issue!!! Do not do business with AAA . This company use to be one of the best!!! I don't know what happened but avoid them!!

Alex Martinez

Had to get fingerprinted for my medical license, Kirsten was very professional and pleasant, made the whole thing go by quickly, and she put me at ease with her lighthearted manner. Would definitely recommend!