BACC Travel - New York, New York

Adam C.

I cannot recommend BACC enough, especially Nice, who went above and beyond to make my first trip to Brazil an incredible experience. From the moment I reached out, she was patient, knowledgeable, and genuinely invested in ensuring I found the best affordable rate. She took care of every detail, from booking flights and even recommending must-visit spots and hidden gems. Her expertise and passion for travel were CLEARLY evident in every suggestion she made.
If you’re looking for a travel agent who genuinely cares and will go the extra mile to ensure an amazing experience, Nice is the one to trust! I will definitely be planning my future trips to Brazil with her.

⭐️⭐️⭐️⭐️⭐️ Highly recommended! ( If i could give six stars I would )

Aline A.

I would like to thank Agent Roberta for her outstanding customer service! She called me just one day after I purchased my tickets to let me know the rates had dropped. She rebooked my ticket at the lower price and even included luggage, which wasn’t part of my original booking. I truly appreciate her thoughtfulness and professionalism!

Maria W.

I love BACC staff!
I know them for more than 20 years, never had any problem.
Some of them like Susan, Roberta and many others ❤️❤️

Corrie J.

The receptionist greeted you with a beautiful smile. The young lady that helped us all out with our flight reservations was very kind and gracious and took her time to help us. We are all very satisfied BACC Travel. It was my first time there but I would recommend it to anyone traveling to Brazil.

Ana P. M.

I have been a client of BACC for a long time. The staff had been so helpful however recently I had a very disappointed situation with the services. It was on June 19th, 2023, that I reached Susan Clark on the phone to clarify something about the ticket that I bought with her. I only asked her how to update my seat, and out of nothing, she started to talk nasty and disrespectful. Honestly, I don't think I will ever have the BACC services anymore.

Sou cliente do BACC há muito tempo. A equipe foi muito prestativa, mas recentemente tive uma situação muito decepcionada com os serviços. Foi no dia 19 de junho de 2023 que liguei para Susan Clark para esclarecer algo sobre a passagem que comprei com ela. Só perguntei a ela como atualizar meu assento e, do nada, ela começou a falar mal e desrespeitosamente. Honestamente, acho que nunca mais terei os serviços do BACC.

ANA T.

My agent was Lisa and she was very fast and effective answering my phone calls as well as responding my emails back and forth. Price was unbeatable! I was able to purchase and have my tickets in just a few hours. I see a lot of people complaining about the attendant, but I hardly had to talk to anyone but Lisa. My whole transaction was through phone calls and emails. Highly recommend it. I will post another review once I get back from Brazil in the summer to let you know how the check ins went.

Paulo P.

It's time to conduct a review of you prices and customer service. You send out daily emails saying your prices can’t be beaten but recently they have been easily beaten by other sites. And that's OK, you are probably losing market share. What's not OK is the attitude of your employees.

marlene B.

I am very disappointed!
I bought my tickets to Spain while ago to travel next month. My boss is sick and I need to change the date of my trip and I called the company and I was told that there is no way to change my dates because the insurance they work with it doesn’t cover change of dates.
When I got my tickets they did not offer me to buy any type of insurance, then when I called them to change the date they told me I can’t change my dates.
What am I supposed to do now?
Just loose $1.168.00 ?
What type company doesn’t care for the interest of the clients ?
Who’s interest they care for?
Not for the client obviously.
I have learned my lesson now.