Regina Khole
1/5
OVERALL (if you want detail, see below): I understand smaller jobs may have lower margin, but if you don't want to deal with small jobs just say so on the front end. At least don't complain about the job being small and that you have bigger and better jobs to do, that's wildly unprofessional.
It's questionable that the salesperson didn't know what the owner's minimum was for the material under discussion - especially after she went to check on pricing before giving me the first quote (which was higher even than the owner's minimum due to her writing up an inaccurate amount of material). I like to judge companies not on how they treat big jobs but on how well they treat small ones. Most places are good at customer service when there's large amounts of money involved - but only the good places give good customer service across the board, and Stone Age failed in my case.
My experience with this place was horrid - I'll lay out events in a timeline:
10/20 - I call Stone Age and ask about their hours, because I wanted to stop by that day and look at remnants. The employee I spoke with stated their hours - not mentioning they would be closed for lunch during this time. I show up to find the office closed due to the unmentioned lunch, no note on the locked door.
Once the office returned from lunch (seemed to be ~3 employees that all left and closed up the office without notice) I discussed the job with Denise and she wrote me a quote. The quote was significantly higher than other quotes I've received for the same job, and I noticed later that she had billed me for more material than I would be using, so I decided to call back and discuss it with her.
10/23 - I get ahold of Denise after a couple of attempts and we discuss the job and the quote. Long story short she states the lowest amount she is willing to do the job for. This was after she complained about it being a small job and basically said the company has bigger fish to fry. She agreed to write up the new quote for and e-mail it to me.
10/26 - In the afternoon I call to check on the quote because Denise had not sent it. She is unavailable and her co-worker tells me that she checked with Denise and I will get it in "a day or so."
10/28 - I call twice during the day to check on the quote because I had not received it. She is unavailable and I talk to her co-worker again. The co-worker tells me no one else can handle sending me the quote, she doesn't know when Denise will be available because she is very busy, and she will leave a note on her desk.
10/29 - Denise e-mails me the quote without explanation for more than the amount we had agreed to on 10/23. I call her cell phone to discuss and she said she talked with the owner after we talked and the owner stated the minimum for the material I wanted was the higher amount. At this point I tell Denise thanks, but no thanks, and thank her for her time.
